Privacy Policy
How No2Wait collects, uses, protects, and deletes account, trip, location, support, and communication data.
Last updated August 15, 2026What We Collect
Account details such as name, email, phone number, gender, password hash, consent status, and sign-in method.
Profile details that users choose to add, including profile picture, bio, city, and app preferences.
Local Captain application data, when a user chooses to apply, including public profile details, contact details, application answers, service areas, availability, optional document information, admin review status, reports, reviews, and trip assignment information.
Local Captain payout information: the amounts, statuses and dates of payouts, and - for a verified Local Captain who adds one - a reference to their payout account returned by our payments provider, with the bank code and last four digits. The account number itself is not stored. No card, UPI credential, or banking password is ever collected by No2Wait from anyone.
Trip and social activity data, including public or private posts, event images, memberships, friends, blocks, content reports, visit verifications, location pins, itinerary requests, help tickets, and admin support history.
Location data only when users request location-based features such as current-state detection, map pins, distance estimates, or visit verification.
No2Wait can request device-level location permission after successful mobile sign-in or sign-up, when the app is opened by a signed-in user, and when a user opens a location-based feature. If permission is denied, account access and normal browsing continue.
Diagnostics such as crash reports, error logs, app version, device information, and performance traces when production crash/error reporting is enabled.
Local Captain Privacy
After verification, safe public profile details may be visible to users: display name, photo, base city and state, languages, known places, short bio, Local Captain types, rating, and completed trip count.
Contact details, full legal name, uploaded documents, document review information, internal notes, and other sensitive verification details are used for review and safety and are not shown on public Local Captain profiles.
Local Captain applicants can request deletion through the account and data deletion process. Limited records may be retained when required for safety, legal, security, or abuse-prevention purposes.
Local Captain Verification Documents
Identity, licence, vehicle, and selfie images submitted during a Local Captain application are collected for one purpose only: confirming that the applicant is a real, identifiable person before a public profile can be shown or a trip assigned. They are not used for advertising, profiling, scoring, or any automated decision, and they are never shared with other users.
These files are stored separately from ordinary app images and are served only to signed-in reviewers through an access-controlled route. They never appear on a public profile.
Documents are deleted once there is no longer a reason to hold them: 90 days after an application is rejected, 180 days after an application is abandoned without being submitted, and 365 days after a Local Captain is suspended or leaves the programme. Deleting a No2Wait account deletes the stored document files along with it.
An applicant can ask for their documents to be removed sooner by contacting support, and can withdraw consent at any time by deleting the application or the account. Withdrawing consent means a public Local Captain profile can no longer be offered.
How We Use Data
To create and secure user accounts, send OTPs, support password reset, send onboarding messages, and show eligible in-app itineraries.
To show your private trips, friends, trip circuits, completed pins, and achievement progress.
To operate admin tools, moderate user-generated content, resolve help tickets, prepare in-app itinerary content, prevent abuse, improve reliability, and comply with app store and legal requirements.
To review Local Captain applications, manage verification, show eligible public profiles, coordinate trip assignments, and investigate reports or safety concerns.
Maps And Location Providers
No2Wait may use Google Maps Platform or device map services to display maps, markers, route context, reverse geocode current state, and verify approximate visit distance when a user requests those features.
No2Wait does not scrape Google Maps data, does not cache raw Google map tiles for offline redistribution, and uses map services only through permitted APIs, user-initiated app features, and provider terms.
Retention And Deletion
Users can delete their account in the app from Profile, or request deletion at the web deletion page. Deleted accounts remove personal profile and app activity data where technically and legally possible.
Some records may be retained if required for security, fraud prevention, legal compliance, tax, dispute handling, or safety investigations, and may be anonymized where appropriate.
Your Rights
You can ask what personal data No2Wait holds about you, ask for it to be corrected or completed, and ask for it to be deleted. Account deletion is available in the app from Profile, and at the web deletion page.
Where processing relies on your consent - Local Captain verification documents and device location are the two that do - you can withdraw that consent at any time without losing access to the rest of the app.
You can nominate another person to exercise these rights on your behalf if you are unable to do so yourself.
To make any of these requests, or to raise a complaint about how your data has been handled, contact support@no2wait.in. We aim to acknowledge within 7 days and resolve within 30 days. If you are not satisfied with the outcome, you may escalate to the Data Protection Board of India.
Contact
For privacy questions or deletion help, contact support@no2wait.in.