Terms And Conditions

Using No2Wait

Users are responsible for the accuracy of their account information, trip posts, friend invitations, images, and shared content.

No2Wait may remove accounts, posts, tickets, or content that is unsafe, fraudulent, abusive, illegal, misleading, spammy, or harmful to other users.

Local Captain Terms

Local Captain applicants must provide accurate information and keep their public profile and service areas current.

No2Wait may review, approve, reject, request changes to, suspend, remove, or restore Local Captain profiles to protect users and platform integrity.

Local Captains must follow No2Wait safety rules, applicable laws, location rules, permit requirements, closures, and official instructions. They must not misrepresent training, licences, or certification.

Users can report unsafe, misleading, or inappropriate behavior. No2Wait may restrict or remove profiles while a report is reviewed.

Local Captain Payments

Local Captain trip support is free at this time - No2Wait is not yet collecting payment for it. The rest of this section describes how payment will work once No2Wait turns that on; until then, a Local Captain must not ask a traveller for payment for trip support outside the app.

Where a trip includes paid Local Captain support, No2Wait sets the price shown to the traveller, the traveller pays No2Wait, and No2Wait pays the Local Captain.

The amount payable to a Local Captain is the service amount on the accepted request, less the No2Wait platform fee and any payment-processing charges and taxes that apply. The applicable rates are shown in the app before a request is accepted, and the amount recorded on an accepted request is fixed from that point - a later change to No2Wait's rates does not alter a request that has already been accepted.

A payout is raised when trip support is marked complete and is held for a short review window so travellers can leave a review. It is also held, for a person on our team to look at, if the traveller's payment has not settled, if a rating at or below the published threshold is left, or if a safety or conduct report is open. A rating on its own does not reduce the amount earned.

Local Captains are independent individuals, not employees, agents, workers, or partners of No2Wait. They are responsible for their own taxes, registrations, insurance, and any licences or permits their activity requires. No2Wait does not guarantee any volume of requests, any level of earnings, or that a request will be offered at all.

No2Wait may withhold, reduce, cancel, or reclaim a payout where a trip did not take place, where a chargeback or refund is issued, or where there is fraud, misrepresentation, or a serious breach of these terms.

To be paid, a verified Local Captain provides a bank account or UPI ID in the app. Those details are transmitted to No2Wait's regulated payments provider, which returns a reference that identifies the account; No2Wait stores that reference together with the bank code and the last four digits, and does not store the account number itself. A Local Captain is responsible for the accuracy of the details they provide, and No2Wait is not liable for a transfer sent to an account entered incorrectly.

Travellers pay through No2Wait's payments provider. Card numbers, UPI credentials, and banking passwords are entered on the provider's own secure page and are never seen or stored by No2Wait.

Trips, Itineraries, And Offline Activity

No2Wait helps users plan and coordinate travel experiences, but it does not operate every trip, transport, venue, rental, guide, or partner service shown in the app.

Users must check weather, permits, health, road safety, local laws, travel advisories, timings, bookings, and personal readiness before joining or creating trips.

In-app itineraries are planning assistance only and should be validated before travel.

Payments And Partners

Using No2Wait to plan, publish, and coordinate trips is free. The app may stay free through partnerships, sponsored experiences, rentals, vendors, tourism boards, or brand collaborations.

Local Captain support and Captain Calls are also free at this time, while No2Wait finishes enabling online payment for them. Once that is turned on, paid Local Captain support becomes the exception: where a trip includes it, the price will be shown before the request is sent and paid to No2Wait, as set out in the Local Captain Payments section above.

Any third-party booking or payment is governed by that partner's terms, cancellation rules, refund rules, and safety process.

Map Data And Third-Party Services

Map views, geocoding, and location services may depend on Google Maps Platform, Apple/Android device services, hosting providers, email providers, and other infrastructure services.

Users agree not to misuse, scrape, copy, or redistribute third-party map content outside permitted app functionality. No2Wait may change providers or map display behavior to comply with provider terms.

Account And Access

Users can sign out or delete their account from the app. No2Wait may restrict access when required for security, misuse prevention, legal compliance, or platform integrity.

Admin access is restricted to approved No2Wait operators and is managed by backend access rules.

Captain Calls

A Captain Call is free at this time - No2Wait is not yet collecting payment for it, and booking one does not charge you. The rest of this section describes how it will work once No2Wait turns payment on.

A Captain Call is a paid phone consultation with a verified Local Captain, separate from the trip support described in Local Captain Payments above. The price is fixed by No2Wait and shown before payment; it does not change once a booking is made.

Payment is taken up front, before No2Wait arranges the call. A discount code entered at checkout is validated again at the moment of payment, since time can pass between applying it and paying.

Cancellation and refund terms for a Captain Call are set out in the Cancellation And Refunds Policy.

Contact

For terms questions, contact support@no2wait.in.